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Table 4 SaskWell User Experience Survey Responses (n = 115)

From: Implementation of a population mental health and wellness text-message service: a mixed-methods study

Survey Question

N (%)

How did you hear about SaskWell?

 

 Social media

48 (41.74)

 Flyers/Posters

9 (7.83)

 Healthcare provider recommendation

8 (6.96)

 Friends/Family/Colleague recommendation

10 (8.69)

 University Announcement Board

33 (28.69)

 Other*

13 (11.30)

Was it easy to sign up for SaskWell?

 

 Very Easy

86 (74.78)

 Easy

26 (22.61)

 Somewhat Easy

3 (2.61)

 Difficult

0 (0.0)

 Very Difficult

0 (0.0)

Did you require assistance when signing up for SaskWell

 

 Yes

0 (0.0)

 No

115 (100.00)

Did you find the weekly wellness text messages helpful and supportive?

 

 Very helpful and supportive

16 (13.91)

 Helpful and supportive

49 (42.61)

 Somewhat helpful/useful

40 (34.78)

 Not helpful or supportive

10 (8.69)

Did you find the weekly wellness text messages easy to implement into your daily routine?

 

 Very easy to implement into my daily routine

17 (14.78)

 Easy to implement into my daily routine

49 (42.61)

 Somewhat easy to implement into my daily routine

36 (31.30)

 Difficult to implement into my daily routine

11 (9.57)

 Very difficult to implement into my daily routine

2 (1.74)

Was the frequency of text messages you received suitable?

 

 Yes – I am happy with the current frequency of text messages

95 (83.33)

 No – I would like more text messages.

12 (10.53)

 No – I want less text messages

7 (6.14)

Would you recommend this service to a friend/family member/colleague?

 

 Yes

92 (80.0)

 No

23 (20.0)

  1. *Other: Radio (3 (2.61)), Can’t Recall (3 (2.61)), Newspaper (2 (1.74)), Patient Research Network (3 (2.61)), Government Website (2 (1.74))